Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 128,877 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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Wi-fi (12%)
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TV (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Grosse Ile, Woodbridge, Oklahoma City, Detroit, Placerville, Centreville, Sacramento, Jackson, Orlando, San Jose, Mount Juliet, Lake Wales, Fort Collins, Muncie and Chicago.
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| City | Problem Type | Report Time |
|---|---|---|
 Grosse Ile | ||
| Woodbridge | Internet | |
| Oklahoma City | Internet | |
| Detroit | Wi-fi | |
| Placerville | Internet | |
| Centreville | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- bruhh its russ (@RussBruhh) reported
The experience in this @Xfinity store is horrible. 3620 Camp Creek Pkwy Suite 200, Atlanta, GA 30331 needs an management staff that’s customer driver. The staff is just way too lax. #Avoid.
- sqr (@squaresense) reported
@JoyceCarolOates @aplindurrrr Just cancel them and go with YouTube TV. They have most everything Comcast offers, with far better mobile viewing services too. I cut off DirecTV and haven’t missed it at all. Less cords and stuff too.
- GingerBeardMan (@BDBergman) reported
The fact that you can’t contact @comcastcares via telephone and talk to someone in real time anymore is just a sign of the times that customer service is secondary now. Big business couldn’t care less about making things easy for customers trying to manage their accounts...
- null set (@Romix_valeski) reported
i can follow @comcast?hahahahahaha fuuuuuck COMCAST OH MY ******* GOD **** YOUR COMPANY TO THE GROUND.
- nearsitedputter⛳️🏌🏻♂️ (@scottacarden) reported fromHappy Valley, Oregon
A huge customer service #FAIL by @Xfinity today. Totally ****** me over beyond reason. I planned a service switch and they blew it
- nearsitedputter⛳️🏌🏻♂️ (@scottacarden) reported fromHappy Valley, Oregon
@Xfinity does not care about customer service at all. They offered me a $20 credit for the 5.5 hours I have been waiting on hold or with someone on their app. No one can make decisions. #disrespectful #insulting
- anemom (@anemomTTV) reported
Imagine paying for gb speed internet & getting 67-118.4 Mbps down.# of times called: 7hours on phone: 11is this a first world problem ✅is @Xfinity quite possibly the worst internet provider✅Am I salty about it? Also ✅Happy Monday ya’ll 🤪#xfinity #ByeFelicia
- coco (@chloecrockett) reported
@MaxBoot @PostOpinions If I could cut Fox, newsmax etc from my service I would. But I’ve been thinking of cutting the Comcast cord for awhile and this might just be the time to do it
- Eric Piche (@PeeshEh90) reported
@jgkfan in home WiFi required for @fsnorth on @Xfinity stream. BS. Same old crap.
- Patrick Frymire (@pfrymire) reported
@comcast @Xfinity Why is it your companies suck so much? I'm on my day off, minding my own business and my network goes down. Through no help of your own, I had to reboot just to get back online. Take a page out of @OnPointCU 's book. They most definitely do not suck. Learn!
- JoshBlueCheese (@JoshBlueCheese1) reported
@comcastcares an hour on the phone because you won't stop sending me promotional emails after 6 months of calling support and unsubscribing multiple times. You finally make a level 2 support ticket and all they to is email me an article telling me to click unsubscribe.
- JennyLynne Morris (@TwelveJennys) reported
@lvndrbeauty I’m looking to get rid of Xfinity due to their ever-rising costs, surcharges & fees, & overall ridiculous pricing while offering low quality internet & cable that constantly has issues. Their services are not worth it. Has anyone done this & what have you done to cut the cord?
- Big Nik (@loveniikita) reported
Xfinity is ghetto as hell. This lady just asked me if I have anyone that can take over my service when I asked them to disconnect 🥴
- 2 Days until America is Great Again (@politiguy) reported
@elliewing So how many Comcast techs does it take to change a ..... oh, never mind.
- John Allen (@JohnAll51684678) reported
@1PatriotForLife Colorado Springs, Internet and TV just came back after 40 minutes, the strange thing is usually when the internet goes down (Comcast) the TV will still play as long and you don't try to change channels, not this time.
- Bullivahd (@bullivahd) reported
@CampStar79 @NESN @verizonfios Don’t think it’s a Verizon thing. Xfinity has the same issues. Looks like a NESN problem. They’re website and apps have always sucked.
- Sam Fowler (@SamFowlerMLB) reported
@comcast Please drop the Insurrectionist News Network from your channel lineup
- Sæn (@sean__mcgowan) reported
**** comcast hahah what scumbags
- Jus 🐎 (@_jsantiago) reported
@Xfinity is legitimately the worst company in the world and there’s no comparison. Absolute rat behavior to increase prices + introduce a monthly data cap when everyone is working from home
- 8/23. Kobe and Me. ♍ (@CeeNCrumpets) reported
@MeLaMachinko If you know anybody that has an Xfinity cable login, you can use that to have a peaco*ck login for free
- Josh (@supjosh00) reported
@comcastcares outage in @orcity ! Need up and running ASAP!! come on man this can’t happen we live in a connected world outages shouldn’t happen
- No fan of Putin’s Chosen 1 (@Tasreme) reported
@MaxBoot @TheRickWilson @PostOpinions Subscribers should at least be given the option. I hate what Fox does, but Comcast makes me pay for it because I have cable. I am being coerced to support sedition.
- Dori needs to be writing (@youfounddori) reported
The internet is FINALLY set up 😭 the poor comcast guy had to enter my neighbors apartment above us (I'm so sorry to them) and get the cable over there 😶 for the wifi to get the signal 🥴😭
- Terry Banet (@tebsf) reported
@JoyceCarolOates @MaxBoot If I could detach Fox from my service I would in a second. @Xfinity
- Suzanne English (@suenglish23) reported
@comcastcares Hi, I've spent more than an hour and a half trying to talk with a real person about my payment, which was held up by U.S. Postal Service issues. It was due Dec. 20 and was mailed Dec. 9, check #3220. You included a $10 late charge on my bill; I think it's unfair.
- anemom (@anemomTTV) reported
@codex_dx @Xfinity Wireless is 67 down, hardwired I’m 118 down. I should be receiving AT LEAST 3-400 mbps down on WiFi on my cellphone standing 2 feet away.
- Andy Fowler (@andyfowler) reported
@jaredmauch I’ve enjoyed reading along with your ISP journey! Have you considered offering any sort of standby WISP service in Scio? My situation might be abnormal in that I’ve got great 1Gbps xfinity, but would appreciate a standby for when the wrong tree falls.
- V (@V2invest) reported
@comcastcares My internet has been down for over 4 hours. Are you guys going to do anything about this?? this is ridiculous
- GrtrNbptBusiness (@GrtrNbptBizness) reported
@JoyceCarolOates @MaxBoot The subscribers should be the ones selecting the channels they want to watch and not having Comcast and the other cable providers jamming their "bundled channels" down our throats.
- Kristi Bruno (@kristibruno) reported
@comcastcares we have been dealing with xfinity cable box constantly resetting for the past month w/ no resolution in site. You won’t send a tech out & say there is an outage..for weeks. What gives? Crazy expensive service constantly unreliable. Can’t get a call back!
