The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 536 |
| Houston, TX | 407 |
| Philadelphia, PA | 277 |
| Washington, D.C., DC | 218 |
| Seattle, WA | 196 |
| Atlanta, GA | 191 |
| Denver, CO | 179 |
| Sacramento, CA | 147 |
| Salt Lake City, UT | 144 |
| Indianapolis, IN | 113 |
| Detroit, MI | 111 |
| Minneapolis, MN | 105 |
| Brooklyn, NY | 100 |
| San Francisco, CA | 94 |
| Portland, OR | 87 |
| Miami, FL | 80 |
| Boston, MA | 77 |
| Pittsburgh, PA | 75 |
| Orlando, FL | 74 |
| Oakland, CA | 58 |
| Charlotte, NC | 56 |
| Baltimore, MD | 55 |
| Jacksonville, FL | 49 |
| Tampa, FL | 44 |
| New York City, NY | 39 |
| Nashville, TN | 39 |
| Phoenix, AZ | 35 |
| Reno, NV | 34 |
| Dallas, TX | 33 |
| San Jose, CA | 31 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Lucy Traylor (@lucy_traylor) reported @Xfinity worst customer service
- Xfinity (@Xfinity) reported
@allen_mcclard We can help with any package changes here! DM @comcastcares , for assistance.
- 🧚🏾♂️ (@_tajaa_) reported
Whose gonna fail me first.... Georgia Power or Xfinity?
- Bob Sutton (@work_matters) reported
@comcast By the way, bad apology. Doesn’t admit error or take responsibility despite multiple errors on your part that I have documented and I had no choice to call you when for example you made an error and shut down the service.
- Steven I. Weiss (@steveniweiss) reported
@BrandonAmbro @comcastcares Whenever I have an issue like this, I email the executive leadership. There are special customer-support teams they can put to use.
- Bob Sutton (@work_matters) reported
@comcast I am not closing the account. I have made five calls because you made so many mistakes including failing to transfer to it and making me a secondary person, shutting it off when I wanted it left on, and you have spelled her name wrong too! Your process sucks
- Xfinity (@Xfinity) reported
@voiceofDS Hi Derrick. We apologize for the lack of help you've received. Please send us a DM @comcastcares and our support team can look into scheduling another call back.
- Doug Sohn (@DougSohn) reported
@JohnBaldoni @comcast Cablevision is the same. I bought a Motorola mb7621 and installed it easily, saving $10 per month and improving the service a bit. my issue is living in the country where there isn't a fiber connection.
- Lisa Pinkus (@pinkus_lisa) reported
@comcastbusiness @comcastcares I don’t think randomly DM’ing @comcastcares is going to help me
- Southern Taco Belle (@southrntacobell) reported
Retweet if you’ve ever wasted hours on the phone with Comcast customer service
- UBI Hologram 🍎🦉🔰 (@hologram_stan) reported
@AnthonyLipke @thegricemiceter Do you own shares of Verizon or Comcast?Pro-tip: A network is just a method of access. It is infrastructure onto which things are built.You might notice there are no "dial-up maxis" out there refusing to use broadband.So the question becomes: What are you trying to access?
- **** Ocasio-Ferguson (@fargman80) reported
@bendreyfuss I was always too afraid of the creepy Hollywood Lawyer Police catching me and suing me to oblivion.My son got a warning a few months ago from Comcast, that monitoring **** is still out there.
- Xfinity (@Xfinity) reported
@Motta_Says We want to investigate this issue. DM @comcastcares , for assistance.
- Markus William (@EchoCaliber) reported
@SatisfiedCurve Goodness, I remember hating moving out of xfinity area because spectrum sucks. Then my friend showed me that they have data caps....I couldn’t live with data caps. What a scam, it costs them nothing. Internet is a 90% profit rate for xfinity. Caps are such a scam
- Kenneth Weddle (@kennethweddle) reported
Yet another morning and my overpriced internet from @Xfinity is down. Again, I HATE this company.
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